Refund policy

Effective Date: July 18, 2026

At BYPOKE, we want every customer to have a positive shopping experience. If you are not fully satisfied with your purchase, our Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.

By purchasing from BYPOKE, you agree to the terms outlined below.

1. Return Period

Customers may request a return within 14 days from the date the order is delivered.

After the 14-day period has passed, we may not be able to offer a return or refund unless the item is damaged, defective, or incorrectly shipped.

2. Return Conditions

To qualify for a return, all of the following conditions must be met:

  • The return request must be submitted within the allowed return period.

  • The item must be unused and in its original condition.

  • The product must include original packaging, accessories, tags, and included materials.

  • The product must not show signs of damage, modification, or misuse.

  • The customer must provide proof of purchase or order details.

BYPOKE reserves the right to refuse returns that do not meet these requirements.

3. Items That Cannot Be Returned

The following items may not be eligible for return:

  • Items that have been used, damaged, or altered by the customer.

  • Products without original packaging.

  • Items missing accessories or included materials.

  • Clearance, discounted, or final sale items (unless defective).

  • Digital products or downloadable items, if applicable.

  • Gift cards, if applicable.

4. Damaged, Defective, or Incorrect Orders

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing parts or items

Please contact BYPOKE within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number

  • Customer name

  • Description of the problem

  • Photos of the product

  • Photos of the packaging and shipping label (if applicable)

After review, BYPOKE may provide:

  • A replacement item

  • A refund

  • Store credit

depending on the situation.

5. How to Request a Return

To start a return, please follow these steps:

  1. Contact BYPOKE customer support at:

    Email: contact@bypoke.shop

  2. Provide the following information:

    • Order number

    • Reason for return

    • Photos or additional details if requested

  3. Wait for return approval and instructions.

  4. Ship the item only after receiving return authorization.

Please do not send items back without prior approval.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer responsibility:

  • Returns due to a change of mind, incorrect size selection, or unwanted purchase.

BYPOKE responsibility:

  • Items received incorrectly.

  • Items damaged upon arrival.

  • Defective products covered under this policy.

Original shipping fees are generally non-refundable unless the issue was caused by an error from BYPOKE.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved:

  • The refund will be processed to the original payment method.

  • Refund processing times depend on your bank, payment provider, or financial institution.

  • The customer may need to allow several business days before the refund appears.

8. Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items returned with missing components.

  • Items showing signs of use or damage.

  • Items not returned in their original condition.

9. Order Cancellation Policy

Customers may request cancellation before the order has been processed or shipped.

Once an order has entered the shipping process:

  • Cancellation is no longer possible.

  • The customer must follow the return procedure after delivery.

10. Exchanges

If you receive an incorrect or defective product, BYPOKE may offer an exchange depending on product availability.

Exchange requests must follow the same return approval process.

11. Collectible Products Policy

For collectible products such as Pokémon cards, sealed products, and collectibles:

  • Product condition is essential.

  • Opened, damaged, or altered items may not qualify for return.

  • Customers should inspect sealed products carefully upon delivery.

  • Returns may be refused if the product condition has changed after delivery.

12. Lost or Stolen Packages

BYPOKE is not responsible for packages that are:

  • Lost due to an incorrect address provided by the customer.

  • Stolen after being confirmed as delivered by the carrier.

  • Not collected by the customer when required.

Customers should contact the shipping carrier immediately if a package issue occurs.

13. Contact Information

For return and refund requests, please contact:

BYPOKE

Email: contact@bypoke.shop

Phone: +1 (479) 345-1674

Address:
4710 Valley Drive
Newark, PA 19714
United States

Our customer support team will review your request and respond as quickly as possible.